Manage Your Scanner Appliance

You can configure some scanner appliance settings within the user interface. The LAN/WAN network settings are defined using the LCD interface (for a physical appliance) or the virtual appliance console. These settings include IP address, netmask, default gateway and DNS.

How many appliances do I have?

How can I check appliance capacity?

Is my appliance ready for scanning?

Tell me about software versions

Notify me when my appliance is offline

Can I replace an appliance?

Tell me about the indicators on the appliance list

Tell me how to reboot an appliance

Changing the friendly name and polling interval

Tell me about SCAP and IPv6 options

Assign asset tags to your appliance

Can I configure VLANs and static routes?

How do I grant users access to an appliance?

How to configure proxy settings for EC2 scanner


How many appliances do I have?

It's easy to find out. Go to Help > Account Info > My Scanner Appliances to see the number of appliances (purchased and activated) for your account. Go to Scans > Appliances to search your appliances and drill-down into appliance details. You can search for appliances that are connected to our cloud platform, busy processing scans and/or have certain settings - like serial number, LAN IP, software version, network and more.

Is my appliance ready for scanning?

Go to the appliances list (Scans > Appliances) and check your appliance status. You'll see Green scanner connected icon (Connected) next to your appliance when it is ready to process scans. Your appliance must be connected to our cloud platform. If not, you need to troubleshoot the issue before you can start scanning. Learn more

Do you have a new appliance? It can take a few minutes for your appliance to connect to our platform for the first time. You can refresh your browser periodically to be sure you are seeing the most up to date detail.

Notify me when my appliance is offline

Just opt in to the Heartbeat Check Notification. We perform a heartbeat check on every appliance every 4 hours to make sure its online and ready to process scans. You can get an email notification when the appliance misses some number of heartbeat checks (1-5). To get the notification: 1) Go to Scans > Appliances and edit the appliance settings, choose the notification and configure the number of missed checks, and 2) Select User Profile below your user name (in the top right corner), go to Options and select "Scanner Appliance heartbeat check".

Keep in mind that your appliance may come back online after you receive a heartbeat check notification email. If you receive this email, we recommend you investigate further by going to the appliances list and checking the status. If you see Green scanner connected icon (Connected) next to your appliance then it is ready for scanning, and there's no cause for concern.

Tell me about the indicators on the appliance list

These indicators tell you whether the appliance is connected and whether it's busy with a scan job.

appliance is connectedindicates the appliance is connected to our cloud platform and is ready to perform scans.

appliance is not connectedindicates the appliance is not connected to our cloud platform and it's not ready to perform scans. Check to be sure your appliance is properly configured and can access our cloud platform.

appliance is busy indicates that the scanner is currently busy with a scan job. See preview pane for available capacity.

appliance is not busy indicates that the scanner is not busy with a scan job.

Changing the friendly name and polling interval

You can edit the appliance settings. Go to Scans > Appliances. Hover over the appliance you want to change and select Edit from the menu.

The title is initially set as is_userlogin, where userlogin is the login ID for the user who installed the appliance. When editing the title a maximum of 32 characters may be used, including: alphabetic characters (upper and lower case), numeric characters (0 through 9), dash (-), underscore (_), and dot (.).

The polling interval, in seconds, identifies how often the scanner appliance polls the platform for new information. The initial polling interval is set to 180 seconds (3 minutes). The polling interval can be 60 to 3600 seconds.

Assign asset tags to your appliance

(Applicable only when Asset Tagging is enabled for your subscription.) By assigning asset tags to your appliance you'll be able to use the All Scanners in TagSet option at scan time. This option lets you choose scanner appliances based on asset tags in the scan target. Learn more

If the scanner is part of an Asset Group then we will add the corresponding Asset Group tag to the scanner for you. You cannot add Asset Group tags and Business Unit tags.

How do I grant users access to an appliance?

Users who are not Managers need to be granted access to an appliance in order to use it. Without access privileges, a user can't launch a scan using the appliance. It's possible for a user with less than Manager privileges to set up and activate an appliance. In this case the user who set up the appliance needs to be granted access to the appliance in order to use it. Learn more

How can I check appliance capacity?

You can see how much capacity is currently using, and how much was used for your scans. Learn more

Tell me about software versions

One of the first tasks that an appliance will do after making initial contact with our cloud platform is to download the most recent software for the scanning engine and vulnerability signatures. Software updates will occur automatically several times a week and you do not need to take any action to receive them. You might see a yellow indicator next to the version - this tells you the appliance does not have the latest software installed. You can click "Update Now" to get the software update or you can wait for the next automatic update.

How long does it take to update the software?

Can I replace an appliance?

Yes you can replace an appliance with a new one (if you are a Manager or Unit Manager). First check to be sure the appliance is not currently running scans by checking the activity log (Users > Activity Log). We recommend you wait for scans to complete or cancel them. When you're ready, just go to Scans > Appliances and select New > Replace Scanner Appliance. Learn more

Tell me how to reboot an appliance

Sometimes a reboot of the appliance is necessary. As a first step, check to be sure there are no scans running on the appliance by checking out the activity log (Users> Activity Log). If there are any running scans, you can wait for them to complete or cancel them. When you're ready to request a reboot, go to Scans > Appliances, edit the appliance and click the Reboot button under General Information.

Tip - While rebooting may necessary at times this can impact our ability to troubleshoot and track down an underlying issue with the appliance, such as its network configuration. Please contact Support if there is a need to reboot an appliance multiple times.

Tell me about SCAP and IPv6 options

These scanning options can be enabled by editing the appliance settings. Go to Scans > Appliances. Hover over the appliance you want to change and select Edit from the menu.

Interested in running SCAP scans?

Interested in running IPv6 scans using a virtual appliance?

Interested in running IPv6 scans using a physical appliance?

Don't see these options?

Can I configure VLANs and static routes?

Yes. Go to Scans > Appliances. Hover over the appliance you want to change and select Edit from the menu. You can configure your appliance with multiple VLANs and static routes to support VLAN trunking on the LAN interface for scanning traffic. Once configured, the appliance adds a VLAN tag to all scanning packets following the 802.1Q tagging protocol (the VLAN tag designates which VLAN the traffic should be routed to the hosts being scanned at the switch layer).

Check the requirements

What VLAN information is needed?

What static route information is needed?

How many VLANs and static routes can I add?

Can I add VLANs using the appliance?