You can configure some scanner appliance settings within the user interface. The LAN/WAN network settings are defined using the LCD interface (for a physical appliance) or the virtual appliance console. These settings include IP address, netmask, default gateway and DNS.
It's easy to find out. Go to Help > Account Info > My Scanner Appliances to see the number of appliances (purchased and activated) for your account. Go to Scans > Appliances to search your appliances and drill-down into appliance details. You can search for appliances that are connected to our cloud platform, busy processing scans and/or have certain settings - like serial number, LAN IP, software version, network and more.
Go to the appliances list (Scans > Appliances) and check your appliance
status. You'll see
(Connected) next to your appliance when it is ready to process scans.
Your appliance must be connected to our cloud platform. If not, you need
to troubleshoot the issue before you can start scanning. Learn
more
Do you have a new appliance? It can take a few minutes for your appliance to connect to our platform for the first time. You can refresh your browser periodically to be sure you are seeing the most up to date detail.
Just opt in to the Heartbeat Check Notification. We perform a heartbeat check on every appliance every 4 hours to make sure its online and ready to process scans. You can get an email notification when the appliance misses some number of heartbeat checks (1-5). To get the notification: 1) Go to Scans > Appliances and edit the appliance settings, choose the notification and configure the number of missed checks, and 2) Select User Profile below your user name (in the top right corner), go to Options and select "Scanner Appliance heartbeat check".
Keep in mind that your appliance may come back online after you receive
a heartbeat check notification email. If you receive this email, we recommend
you investigate further by going to the appliances list and checking the
status. If you see
(Connected) next to your appliance then it is ready for scanning, and
there's no cause for concern.
These indicators tell you whether the appliance is connected and whether it's busy with a scan job.
indicates the appliance is
connected to our cloud platform and is ready to perform scans.
indicates the appliance is
not connected to our cloud platform and it's not ready to perform scans.
Check to be sure your appliance is properly configured and can access
our cloud platform.
indicates
that the scanner is currently busy with a scan job. See preview pane for
available capacity.
indicates
that the scanner is not busy with a scan job.
You can edit the appliance settings. Go to Scans > Appliances. Hover over the appliance you want to change and select Edit from the menu.
The title is initially set as is_userlogin, where userlogin is the login ID for the user who installed the appliance. When editing the title a maximum of 32 characters may be used, including: alphabetic characters (upper and lower case), numeric characters (0 through 9), dash (-), underscore (_), and dot (.).
The polling interval, in seconds, identifies how often the scanner appliance polls the platform for new information. The initial polling interval is set to 180 seconds (3 minutes). The polling interval can be 60 to 3600 seconds.
(Applicable only when Asset Tagging is enabled for your subscription.) By assigning asset tags to your appliance you'll be able to use the All Scanners in TagSet option at scan time. This option lets you choose scanner appliances based on asset tags in the scan target. Learn more
If the scanner is part of an Asset Group then we will add the corresponding Asset Group tag to the scanner for you. You cannot add Asset Group tags and Business Unit tags.
Users who are not Managers need to be granted access to an appliance in order to use it. Without access privileges, a user can't launch a scan using the appliance. It's possible for a user with less than Manager privileges to set up and activate an appliance. In this case the user who set up the appliance needs to be granted access to the appliance in order to use it. Learn more
You can see how much capacity is currently using, and how much was used for your scans. Learn more
One of the first tasks that an appliance will do after making initial contact with our cloud platform is to download the most recent software for the scanning engine and vulnerability signatures. Software updates will occur automatically several times a week and you do not need to take any action to receive them. You might see a yellow indicator next to the version - this tells you the appliance does not have the latest software installed. You can click "Update Now" to get the software update or you can wait for the next automatic update.
How long does it take to update the software?
Yes you can replace an appliance with a new one (if you are a Manager or Unit Manager). First check to be sure the appliance is not currently running scans by checking the activity log (Users > Activity Log). We recommend you wait for scans to complete or cancel them. When you're ready, just go to Scans > Appliances and select New > Replace Scanner Appliance. Learn more
Sometimes a reboot of the appliance is necessary. As a first step, check to be sure there are no scans running on the appliance by checking out the activity log (Users> Activity Log). If there are any running scans, you can wait for them to complete or cancel them. When you're ready to request a reboot, go to Scans > Appliances, edit the appliance and click the Reboot button under General Information.
Tip - While rebooting may necessary at times this can impact our ability to troubleshoot and track down an underlying issue with the appliance, such as its network configuration. Please contact Support if there is a need to reboot an appliance multiple times.
These scanning options can be enabled by editing the appliance settings. Go to Scans > Appliances. Hover over the appliance you want to change and select Edit from the menu.
Interested in running SCAP scans?
Interested in running IPv6 scans using a virtual appliance?
Interested in running IPv6 scans using a physical appliance?
Yes. Go to Scans > Appliances. Hover over the appliance you want to change and select Edit from the menu. You can configure your appliance with multiple VLANs and static routes to support VLAN trunking on the LAN interface for scanning traffic. Once configured, the appliance adds a VLAN tag to all scanning packets following the 802.1Q tagging protocol (the VLAN tag designates which VLAN the traffic should be routed to the hosts being scanned at the switch layer).
What VLAN information is needed?
What static route information is needed?
How many VLANs and static routes can I add?
Can I add VLANs using the appliance?