Check Scanner Appliance Status

Go to Scans > Appliances to check whether your appliance is online and is ready for scanning. After you've set up a new appliance it must connect to our cloud platform. The appliance activation process takes a few minutes to complete. You might want to refresh your browser to get the most up to date detail.

 

Appliances tab with scanner status, appliance type, scanner capacity

 

Check to be sure your appliance is connected

When you see Green scanner connected iconyour appliance is connected to our cloud platform and is ready to perform scans.

Do you see Gray plug scanner not connected icon? This mean the appliance is not connected to our cloud platform and it's not ready to perform scans. Check to be sure your appliance is properly configured and can access our cloud platform.

Do you see Blue scanner ready icon? Please contact Support. We'll enable New Scanner Services for your subscription.