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Troubleshooting Windows proxy settings

Here's some tips for troubleshooting proxy settings for Windows Agent.

A couple things to know...

The cloud agent can be configured to use a proxy server. Configuring the agent proxy settings will only affect the behavior of the agent. The WinHttp system proxy settings used by other system services and applications is not affected when setting the agent proxy settings. Once the agent proxy settings are configured, the agent will be able to connect to the cloud platform and register itself. If the agent can't connect to the cloud platform, you will not see the agent status updated in the Cloud Agent user interface. If this is the case, the issue needs to be resolved. To help you with this - just follow the steps outlined below.

Check whether your proxy was detected

You'll find this information in the agent log file. Where can I find the log file?Where can I find the log file?

Windows Agent

Agent log files (Log.txt, Archive.txt) are located here:

C:\Program Data\Qualys\QualysAgent

On XP and Windows Server 2003, agent log files are located here:

C:\Documents and Settings\All Users\Application Data\Qualys\QualysAgent

 

Possible issues

Sample log entrySample log entry

06/02/2015 14:12:57.0588 Information: No WinHTTP proxies defined. Detecting auto proxy...

Sample log entrySample log entry

06/02/2015 14:12:57.0931 Information: No proxies found.

Sample log entriesSample log entries

06/02/2015 14:12:57.0538 Information: No proxy PAC file URL specified

06/02/2015 14:12:57.0548 Information: Setting proxy URL to: <proxy URL>

06/02/2015 14:12:57.0558 Information: No proxy Username specified

06/02/2015 14:12:57.0568 Information: No proxy Password specified

06/02/2015 14:12:57.0578 Information: Proxy detected: <proxy URL>

06/02/2015 14:12:57.0588 Information: Proxy set for request.

Sample log entriesSample log entries

06/02/2015 14:12:57.0538 Information: No proxy PAC file URL specified

06/02/2015 14:12:57.0548 Information: Setting proxy URL to: <proxy URL>

06/02/2015 14:12:57.0578 Information: Proxy detected: <proxy URL>

06/02/2015 14:12:57.0588 Information: Proxy set for request.

Sample log entriesSample log entries

06/02/2015 14:12:57.0578 Information: Setting PAC file URL to: <PAC file URL>

06/02/2015 14:12:57.0588 Information: No proxy URL specified

Sample log entriesSample log entries

06/02/2015 14:12:57.0548 Information: No proxy PAC file URL specified

06/02/2015 14:12:57.0558 Information: Setting proxy URL to: <proxy URL>

06/02/2015 14:12:57.0568 Information: No proxy Password specified

06/02/2015 14:12:57.0578 Information: Proxy detected: <proxy URL>

06/02/2015 14:12:57.0588 Information: Proxy set for request.

Sample log entriesSample log entries

06/02/2015 14:12:57.0528 Information: Setting PAC file URL to: <PAC file URL>

06/02/2015 14:12:57.0538 Information: No proxy URL specified

06/02/2015 14:12:57.0548 Information: No WinHTTP proxies defined. Detecting auto proxy...

06/02/2015 14:12:57.0558 Information: Proxy detected: http

06/02/2015 14:12:57.0568 Information: Proxy set for request.

06/02/2015 14:12:57.0578 Information: Proxy failed: http. Attempting direct connect.

06/02/2015 14:12:57.0588 Information: Proxy removed for request.

 

Configure proxy settings if needed

Cloud Agent for Windows Installation Guide PDF.

Upon success you'll see "Proxy detected"

You should see this in the agent log file:

06/02/2015 14:12:57.0588 Information: Proxy detected: <proxy name>...