Troubleshooting Windows proxy settings

Here's some tips for troubleshooting proxy settings for Windows Agent.

A couple things to know...

The cloud agent can be configured to use a proxy server. Configuring the agent proxy settings will only affect the behavior of the agent. The WinHttp system proxy settings used by other system services and applications is not affected when setting the agent proxy settings. Once the agent proxy settings are configured, the agent will be able to connect to the cloud platform and register itself. If the agent can't connect to the cloud platform, you will not see the agent status updated in the Cloud Agent user interface. If this is the case, the issue needs to be resolved. To help you with this - just follow the steps outlined below.

Check whether your proxy was detected

You'll find this information in the agent log file. Where can I find the log file?

 

Possible issues

Sample log entry

Sample log entry

Sample log entries

Sample log entries

Sample log entries

Sample log entries

Sample log entries

 

Configure proxy settings if needed

Cloud Agent for Windows Installation Guide PDF.

Upon success you'll see "Proxy detected"

You should see this in the agent log file:

06/02/2015 14:12:57.0588 Information: Proxy detected: <proxy name>...