While scanning the Salesforce connector, we classify the users based on the “User Type” and “User Definition” metadata. In addition to Internal and External, the metadata also provides further user classification (System and Guest). The following table provides more details on user classification:
User Type
|
User Type |
User Profile/LicenseDefinitionKey |
Classification
|
Standard |
Standard |
|
INTERNAL |
AutomatedProcess/ Chatbots |
|
|
INTERNAL |
Guest |
Guest |
|
EXTERNAL |
Partner (User with limited access as they are partners and typically accesses the application through a partner portal or community) |
PowerPartner |
CSN_User |
EXTERNAL |
Customer Portal Manager (user whose access is limited because they are an organization's customer and accesses the application through a Customer Portal) Users with this license type can view and edit data that they own, or data owned by or shared with the users that are lower in role on the Customer Portal role hierarchy. |
PowerCustomerSuccess |
CSN_External_User |
EXTERNAL |
Customer Portal User (user with limited access because they are customers of the organization's and accesses the application through a Customer Portal) |
CustomerSuccess |
|
EXTERNAL |
High Volume Portal (user with limited access because they are the customers of an and accesses the application through a Customer Portal or community) |
CspLitePortal |
|
EXTERNAL |
SelfService (users enabled to use your organization’s Self-Service portal, from where they can obtain online support) |
SelfService |
|
EXTERNAL |
CSN Only (user with limited access to the Chatter application. This user type includes Chatter Free and Chatter moderator users) |
CsnOnly |
CSN_User |
INTERNAL |
CSN Only (user with limited access to the Chatter application. These user type includes Chatter Free and Chatter moderator users) |
CsnOnly |
CSN_External_User |
EXTERNAL |