Daily Trouble Ticket Updates Notification

The trouble ticket update reports on tickets for which you are the owner. You'll get a total ticket summary and a list of tickets modified since the previous day.

How to enable email notifications

Select User Profile below your user name (in the top right corner) and go to Options.

Email notification options in user profile

Scroll down and select Daily trouble ticket updates

Daily trouble tickets updates notification option selected

Want to send CC notifications to other users? Sure! Just click the Add Group Link next to CC To and add a distribution group. Multiple groups can be added. Email addresses in your selected distribution groups will be CC-ed on your Daily Trouble Ticket Updates notification emails.

You can send CC To notifications to a maximum of 100 email addresses

- Only the first 100 email addresses in your selected distribution groups will be sent Daily Trouble Ticket Updates notifications. If you select groups with more than 100 email addresses notifications will be sent only to the first 100 email addresses.

- If your selected distribution groups have BCC email addresses defined, we'll consider BCC email addresses as CC addresses; this means BCC users will be sent Daily Trouble Ticket Updates notifications.

What's included in the email

Ticket Activity summary - This section provides key information about the ticket activity in your account. Also included is a list of scheduled scans that have not yet been processed. Results from scheduled scans are processed when a user logs into the service.

Total Ticket summary - This section includes the total number of tickets in each ticket state along with trend information. More

Tickets modified since previous day - This section identifies tickets modified since the previous day (the previous time you received a notification), organized by current ticket state. More