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Some things to know |
Check to be sure the host machine is online. |
You might need to manually update the agent as described below. Important You should do a manual update only if the agent hasn't synced with the cloud platform in the past 24 hours AND the agent version is 1.0.582.0 or lower. |
Steps to Manually Re-install Agent |
1) Find the agent's activation key on the Activation Keys tab. |
2) Hover over the activation key and select Install Agent. This starts the wizard and walks you through downloading the latest agent version. |
3) Run the installer on your host from an elevated command prompt, or use group policy or a systems management tool. |
| Your agent should start connecting to our cloud platform. We would expect you to see your first asset discovery results in a few minutes. Click here to troubleshoot |
4) Return to the Cloud Agent UI and go to the Agents tab. You can safely remove the agent with the older version. Hover over the agent and select Uninstall Agent. |
5) Have VM and/or PC? Make sure your hosts are secure and properly configured. Just activate your agents for vulnerability scanning (VM), compliance scanning (PC), or both. Your options will depend on your account settings. Tell me the steps |